Refund Policy

At Mazze Fragrances, our goal is to provide you with a convenient and enjoyable online shopping experience. We want you to feel the love that goes into every product we ship the moment you receive your shipment.
If you are not 100% satisfied with your products, we will gladly accept your return as new, in its original packaging, within 30 days from the date of purchase, and will refund you in full or give you credit for an exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it, including the plastic seal around the box. High-end, collector's and discontinued, rare or vintage items are non-refundable. We are not responsible for the shipping cost of returning an order.
To initiate your return, simply contact our Customer Service Specialists via email at or via online chat. Our Customer Service Center is open Monday through Saturday from 9:00 am to 5:00 pm EST. Please have your order number and/or email at hand. Please do not return your purchase to the manufacturer.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages unless we experience an error.
To ensure your return is processed, please include the following information:
Full name
Request number
Reason to return
All returns must have a tracking number. We are not responsible for the returned package until the tracking number is marked as “delivered” to our facility. Upon receipt, please allow 4-5 business days for your return or exchange to be processed.


Once your return is received and functional, we will send you an email to notify you that you have received your returned item. We will also notify you of the approval or deletion of your refund. If you are approved, a credit will be available for future purchases in the event of an exchange. In the case of a refund, it will be processed and a credit will automatically be applied to your credit card or original payment method within a certain period of days.


All orders over $300 can only be exchanged but not returned.


If you received your order damaged or not as described on our website, you must follow the following procedure to be eligible for a refund or replacement. 1: Take photos of ALL sides of the product, product packaging, and shipping box(es) inside and out, and save all packaging materials and damaged materials. 2: Send all photos via email to, WhatsApp or online chat. 3: Please retain instructions from a representative. DO NOT SEND THE PRODUCT BACK without written instructions from a representative.